Introduction

Welcome to ChatHighway, an OmniChannel communication platform that enables businesses to connect their WhatsApp Business Accounts and manage customer conversations securely in one place. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use ChatHighway or connect third-party communication channels such as WhatsApp

Information We Collect

We may collect the following information when you use ChatHighway: Account Information: Your business name, email address, and basic contact details when you register or connect your WhatsApp Business Account. Integration Data: Access tokens, WABA IDs, and configuration information necessary to enable API connections (e.g., WhatsApp, Meta Business). Message Metadata: Message IDs, timestamps, sender/receiver IDs, and delivery statuses received through Meta’s webhooks. Log Data: Technical information like IP address, browser type, and server logs to maintain service performance and security. Note: ChatHighway does not read or store message contents unless required for delivery, debugging, or display to authorized business users.

How We Use Your Information

We use collected data to: Provide and maintain OmniChannel messaging functionality. Route and display messages between businesses and their customers. Maintain security, debug issues, and prevent abuse. Comply with Meta’s WhatsApp Business API policies. We do not sell, rent, or share your data with unauthorized third parties.

Data Storage and Security

All data is stored securely on encrypted servers. Sensitive information such as access tokens and API keys are protected using industry-standard encryption. Access is restricted to authorized system administrators only.

Data Deletion

You may request data deletion by contacting us at [chathighway@aspirestack.com]. All related business data (including connected WhatsApp tokens, logs, and messages) will be permanently deleted from our servers within 30 days of request.

Third-Party Services

Our service integrates with Meta’s WhatsApp Business Platform and may share limited information (e.g., webhook events) with Meta to provide API functionality. Meta’s privacy policy applies to any data handled through its APIs.

Contact Information

If you have any questions or concerns about this policy or your data, please contact: ChatHighway Support [chathighway@aspirestack.com] https://chathighway.com

Changes to this Policy

We may update this Privacy Policy from time to time. Any updates will be reflected on this page with the revised date.